Way to go Microsoft! 
36 months of feedback later, and I'm please to announce that CRM 2011 has some spectacular enhancements.

Dynamics CRM 2011 brings a tremendous number of improvements over CRM 4.0.  Here are 10 of the top features that I think will have the biggest impact.

1. Multiple forms for each entity.  Do you have a Sales Manager who wants a different view of the Account form than the Service Manager, the Finance Manager, the CEO ?  No problem in CRM 2011
2. Dialogs - Easy to design processes that walk a user step by step through a series of prompt and response questions.  Perfect for streamlining business processes and making data entry easy with less user training required
3. Charts - Instantly see trends and patterns from CRM views
4. Dashboards - All your critical CRM metrics to easily see what's going on in the organization.  Add web parts from SharePoint, your ERP system, or corporate website
5. Outlook UI Enhancements. Imagine all the greatness of the Office ribbon in Outlook, but with CRM embedded. Do you like the conditional formating of Excel? (eg.  show me opportunities over $10K in darker, larger font, late opportunities in bold red)  Now you have this same capability in the Outlook CRM client so you can visualize data in any list view
6. Templates for Quick Campaigns, and Emailing Sales literature.  Yes, technically two things, but one big improvement to Marketing
7. Sales Goals.  Understanding how Goal Metrics, Rollup Queries and Goals come together is tricky at first, so just think of it as 'KPIs for Dynamics CRM' 
8. Managed Solutions.  A great step to making the management of customizations and add-ons easier
9. Imports.  A treasure trove of amazing enhancements.  (Instant Excel templates, multiple excel files in one import)
10. Connections.  This completely replaces Relationship roles.  
11. Creating Custom Activities.  This will move to the top 10 once we are able to sync custom activities with Outlook

If you would like more information on any of the topics listed above, please contact us at: www.qixas.com/information