The Qixas Academy offers you the most comprehensive, in depth coverage of Microsoft Dynamics CRM available in the market today. We combine a mix of theory, practical hands-on exercises, labs, and extensive exam review to prepare you for success with CRM projects as well as the CRM certification exams.  Our boot camp condenses 6 days of Microsoft Official Curriculum into a 5 day boot camp including 2 Microsoft exams.

What students are saying

‘A rare gem. The CRM boot camp covered a tremendous amount of material, but in a very understandable way.  Truly a valuable use of my time in understanding this technology.” – Bill, Infusion

‘Great use of real world experiences in delivering a highly relevant CRM boot camp’ – Jason, Dell

‘Awesome boot camp! I’ve never learned so much in one week’ – Nimit, Pavliks

Exams covered in the Microsoft Dynamics CRM 4.0 Accelerated Boot Camp

• MB2-632(Applications)
• MB2-631(Customization and Configuration)

Courses covered in the Microsoft Dynamics CRM 4.0 Accelerated Boot Camp

• MS 8913: Microsoft CRM 4.0 Applications
• MS 80003: Workflows in Microsoft Dynamics CRM 4.0
• MS 8912: Microsoft CRM 4.0 Customization & Configuration

The boot camp will contain a mix of theory and practical hands-on exercises and labs.

Microsoft Dynamics CRM 4.0 Applications

At Course Completion

After completing this course, students will be able to:

• Use the Microsoft Dynamics CRM user interface and application terminology
• Develop basic and advanced navigation and record maintenance
• Access the Microsoft Dynamics for Outlook functionality, including synchronization
• Perform planning and budgeting tasks related to marketing campaigns
• Create and manage customer lists
• Create marketing campaigns
• Manage campaigns and track campaign responses
• Create and maintain account, contact, and activity record management
• Schedule, administer, and define services
• Use the advanced find functionality to evaluate customer data
• Access and maintain contracts, cases, the knowledge base, and queues. 
• Create and manage accounts, contacts, leads, opportunities, and activities. 
• Use the sales functionality, including lead, opportunity, quotes, orders, invoices, and the product catalog.

Microsoft Dynamics CRM 4.0 Customizations and Configurations

At Course Completion

The course completion objectives are:

• Configure a company’s organizational structure within Microsoft Dynamics CRM
• Add user accounts
• Create and maintain security roles
• Create teams of users
• Create and configure multiple organizations within one implementation
• Configure system settings, currency exchange rates, and multilingual user interface language packs
• Import and export customizations
• Customize forms and views
• Customize database entities and attributes
• Customize entity relationships and mappings
• Identify areas where advanced customization functionality can be implemented

Microsoft Dynamics CRM 4.0 Workflows

At Course Completion

After completing this course, students will be able to:

• Describe the primary benefits and scenarios for using workflow in Microsoft Dynamics CRM.
• Describe how Microsoft Dynamics CRM 4.0 workflows function.
• Design, create, and manage basic workflows.