About this Course

This one-day instructor-led course, What's New in Microsoft Dynamics CRM 2011, provides students with the tools and information to help them better understand and identify the new and enhanced features of Microsoft Dynamics CRM 2011.

Audience Profile

This course is intended for customers and partners, who want to learn the basic new features and functionality in Microsoft Dynamics CRM 2011.

Training is recommended for anyone who plans to use, implement, maintain, customize, or support Microsoft Dynamics 2011. This course is also recommended for people who have a background in the use of previous versions of Microsoft Dynamics CRM.

At Course Completion

After completing this course, students will be able to:

• Describe how Microsoft Dynamics CRM 2011 improves user experience.
• Identify how Microsoft Dynamics CRM 2011 provides more personalization for users.
• Assess how Microsoft Dynamics CRM 2011 increases collaboration and opportunity for business intelligence and analysis.
• Describe basic customization and extension capabilities of Microsoft Dynamics CRM 2011.
• List the latest improvements to the installation process, hardware and software requirements, administration features, and additional configuration options in Microsoft Dynamics CRM 2011.